Thursday 18 November 2010

Off-campus access to electronic resources - technical issues 18 November 2010

We have experienced some technical issues with off-campus access earlier today which meant that some users may not have been able to access eBooks and eJournals. These issues should be resolved and apologies for any inconvenience this may have caused.

However if you continue to experience issues, please try entering your username in the following format:

yorksj/firstname.lastname or firstname.lastname@yorksj.ac.uk

If you still experience issues, please contact libraryqueries@yorksj.ac.uk, or ring (01904) 876698 with details of the problem, including any error messages and the address of the webpage you are accessing.

Stuart

2 comments:

hqp said...

i am having troublr accessing my library account with my user name as the same for moodle and my 4 digit pin no

Lauren said...

Hello,

If you're trying to access electronic resources (like the catalogue, or eBooks), you need your University username and password (the same as you use for email or Moodle).

If you're trying to access your library account (to renew books or check what you have on loan), you need your student ID (on your library card) and your 4-digit PIN.

If you're still having trouble getting what you need, contact us on 01904 876698 or email libraryqueries@yorksj.ac.uk